This policy affects your legal rights and obligations so please read it carefully. If you have any questions, please contact us at [email protected]
Mr Bobbie Milligan has been appointed as our Data Protection Officer. Bobbie can be contacted using the email address [email protected] or by calling 028 8675 8638.
When you use our website, we, or third parties on our behalf, automatically collect and store information about your device and your activities.
This information could include
(a) your computer or other device’s unique ID number;
(b) your IP address;
(c) technical information about your device such as type of device, web browser or operating system;
(d) your preferences and settings such as time zone and language; and
(e) statistical data about your browsing actions and patterns.
We collect this information using cookies in accordance with section 10 and we use the information we collect on an anonymous basis to improve our website and the services we provide, and for analytical and research purposes.
If you agree to receive marketing communications from us you consent to the processing of your data to send you such communications, which may include newsletters and information about new features or products together with information about changes to this policy. We retain evidence of the details of your consent.
You can choose to no longer receive marketing communications by contacting us at [email protected] or clicking unsubscribe from a marketing email. If you do unsubscribe to marketing communications, it may take up to 7 business days for your new preferences to take effect. We shall therefore retain your personal data in our records for marketing purposes until you notify us that you no longer wish to receive marketing emails from us.
For purposes of marketing, optimization products and services the company Whois Data Ltd are used on this website details of which are available at: (https://www.whoisvisiting.com).
If you complete a ‘Contact us’ form, you consent to the lawful processing of your personal data to respond to your message.
If you register as a customer on the website, you consent to the lawful processing of your personal data to enable you to access the customer portal on the website, and order products. If you order the products, you further consent to the lawful processing of your personal data in relation to the delivery of the products.
We may also use your personal data for our legitimate interests, including dealing with any customer services you require, for regulatory and legal purposes, for audit purposes and to contact you about changes to this policy.
We may share your personal data with any service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including payment providers, IT service providers, delivery companies, packaging companies, accountants, auditors and lawyers.
Under certain circumstances we may have to disclose your personal data under applicable laws and/or regulations, for example, as part of anti-money laundering processes or protect a third party’s rights, property, or safety or to enforce our Conditions of Sale.
We may also share your personal data in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
Some or all of your personal data may be stored or transferred outside of the European Economic Area (the EEA) for any reason, including for example, if any of our service providers are based outside of the EEA. Our email is Office 365 stored on Microsoft’s servers in secure datacentres located in Durham, Cardiff and London. We shall only transfer your personal data to organisations that have provided adequate safeguards in respect of your personal data.
We shall process your personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures. All information you provide to us is stored on our secure servers. Any payment transactions are encrypted using SSL technology.
Where we have given, or you have chosen a password, you are responsible for keeping this password confidential.
However, you acknowledge that no system can be completely secure. Therefore, although we take these steps to secure your personal data, we do not promise that your personal data will always remain completely secure.
You have a number of rights under applicable laws.
You have the right to access data that we hold about you, the right to correct and update data that we hold about you, the right to have your data erased, the right to object to processing of your data, the right to ask us to stop contacting you for marketing purposes, the right to request that we transfer your data to another controller and the right to object to automated decision making and/or profiling.
To exercise these rights, or any other rights you may have under applicable laws, please contact us at [email protected] and we shall process your request in accordance with applicable laws.
Please note, we reserve the right to charge an administrative fee if your request is manifestly unfounded or excessive.
We will retain your personal data for as long as you remain a customer on the website portal.
If you have consented to receive marketing communication, we shall retain your email address until you opt out of receiving such communications.
A cookie is a small file that asks permission to be placed on your browser’s memory or alternatively your hard drive.
Cookies help us to provide you with a better experience by enabling us to monitor which pages you find useful and which you do not. You can delete cookies at any time or you can set your browser to reject or disable cookies although this may disable some of the functionality of the App.
On our website we may use the following cookies:
Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region).
Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Google Analytics operates on our website. We also use a LinkedIn widget for social tracking purposes.
If any provision of this policy is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.
This policy shall be governed by and construed in accordance with the law of England, Scotland, Northern Ireland and Wales, and you agree to submit to the exclusive jurisdiction of the European Courts.
We may change the terms of this policy from time to time. We will try to give 30 days’ notice of when changes take effect, by email and/or in your account if applicable, except where changes do not materially adversely affect you or are beneficial. If you continue to use our website after the time we state the changes will take effect, you will have accepted the changes.